Privacy Policy for bd999 app

1 Information We Collect

bd999 app collects personal data from players at various points during the account lifecycle — from initial registration through to ongoing use of our casino and sportsbook services. We collect only the data that is necessary for the specific purpose for which it is gathered, and we do not retain information beyond what is required to fulfil that purpose.

The categories of personal data we collect include:

bd999 app does not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from an underage person, we will delete that data promptly and close the associated account. If you believe a minor has registered on bd999 app, please notify us immediately at [email protected].

Where you provide us with personal data relating to third parties (for example, a named beneficiary for account recovery purposes), you confirm that you have obtained the consent of those individuals to share their information with bd999 app for the stated purpose.

2 How We Use Your Data

bd999 app processes personal data only for lawful, specific, and transparent purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following table outlines the primary purposes for which we use your personal data and the lawful basis for each processing activity:

bd999 app may use aggregated, anonymised behavioural data — from which no individual player can be identified — for internal analytics, platform improvement, and game performance reporting. This anonymised data is not subject to the same restrictions as personal data and may be shared with game studio partners such as Pragmatic Play, Evolution Gaming, and Spribe for the purpose of improving game quality and reporting.

Where we rely on your consent as the legal basis for processing (for example, to send you promotional emails about bd999 app bonuses, new cricket betting markets, or seasonal offers tied to BPL or Eid), you may withdraw that consent at any time by contacting our support team or by using the unsubscribe link included in all marketing communications. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

3 Data Sharing & Disclosure

bd999 app does not sell or rent your personal data to any third party. We may, however, share specific data with carefully selected categories of recipients where it is necessary to provide our services, comply with legal requirements, or protect the security of the platform and its players.

• Payment service providers: We share transaction reference data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard solely for the purpose of processing deposits, withdrawals, and resolving payment disputes. These providers operate under their own privacy frameworks and are not authorised to use your data for any other purpose.
• Identity verification partners: During the KYC process, identity documents may be shared with our third-party verification service provider to confirm the authenticity of submitted documents. These partners are bound by strict data processing agreements and confidentiality obligations.
• Game studio providers: Aggregated, non-identifiable session and game performance data may be shared with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. No personally identifiable information is shared with game studios.
• Regulatory and law enforcement authorities: bd999 app will disclose personal data to relevant regulatory bodies, financial intelligence units, or law enforcement agencies where we are legally required to do so — for example, in connection with anti-money laundering investigations, court orders, or fraud reporting obligations.
• Responsible gaming organisations: Where a player has self-excluded or where we identify problem gambling indicators, we may refer anonymised data to responsible gaming support organisations to facilitate access to appropriate help services available in Bangladesh.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the bd999 app business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the contact details registered on your account.

All third parties with whom bd999 app shares personal data are required to process that data in accordance with applicable data protection standards and are contractually prohibited from using your data for purposes beyond those specified by bd999 app.

4 Cookies & Tracking Technologies

bd999 app uses cookies and similar tracking technologies (including pixel tags and session tokens) to operate the platform efficiently, personalise the player experience, and gather analytical data that helps us improve our services for players across Bangladesh — including those accessing the platform from Dhaka, Chittagong, Sylhet, and Khulna.

We use the following categories of cookies on bd999 app:

• Strictly necessary cookies: These are essential for the platform to function. They enable you to log in, navigate between pages, and maintain your session securely. These cookies cannot be disabled without impacting your ability to use bd999 app.
• Performance and analytics cookies: These cookies collect anonymised data about how players interact with bd999 app — which games are played most, how long sessions last, and which pages generate the most traffic. This data is used exclusively to improve the platform. No personally identifiable information is collected through these cookies.
• Functionality cookies: These cookies remember your preferences — such as your preferred language (English), display settings, and last-visited game categories — to provide a more personalised experience on subsequent visits.
• Security cookies: Used to detect and prevent fraudulent login attempts, account takeovers, and bot activity. These cookies are essential to the integrity and security of your bd999 app account.

You may manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary or security cookies may affect the functionality of the platform. Instructions for managing cookies are available in the help documentation of all major browsers. bd999 app does not respond to "Do Not Track" browser signals as there is currently no universally accepted standard for such signals.

5 Data Security Measures

bd999 app implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• SSL/TLS encryption: All data transmitted between your device and bd999 app is protected by SSL/TLS encryption. The padlock icon visible in your browser confirms that your connection is secured.
• AES-256 data encryption at rest: Stored personal data — including identity documents, financial records, and account credentials — is encrypted using AES-256, one of the most robust encryption standards available.
• Access controls: Access to player data within bd999 app's internal systems is strictly limited on a need-to-know basis. Staff members are granted access only to the data required to perform their specific job functions.
• Two-factor authentication (2FA): bd999 app offers two-factor authentication for player accounts to provide an additional layer of protection against unauthorised login attempts.
• Penetration testing and vulnerability assessments: Our platform undergoes regular security audits and penetration testing by qualified security professionals to identify and remediate potential vulnerabilities before they can be exploited.
• Incident response procedures: In the event of a data security incident, bd999 app has established incident response procedures to contain the breach, assess its impact, notify affected players promptly, and report to relevant authorities where required.

6 Data Retention Policy

bd999 app retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the principal categories of data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures. Where data deletion is requested by a player prior to the end of the mandatory retention period — for example, through a right-to-erasure request — bd999 app will delete all data not subject to a legal hold and will inform the player of any data that must be retained by law and the reason for doing so.

Accounts that have been inactive for a continuous period of 12 months or more may be subject to an account closure procedure. Before closing an inactive account, bd999 app will attempt to contact the registered player using their recorded email address and mobile number. Any verified real-money balance remaining in an inactive account will be handled in accordance with our Terms & Conditions.

7 Your Privacy Rights

As a player on bd999 app, you hold the following rights in relation to your personal data. These rights apply regardless of whether you are based in Dhaka, Chittagong, Sylhet, Rajshahi, or any other part of Bangladesh. To exercise any of the rights listed below, please contact us at [email protected].

bd999 app will acknowledge all privacy rights requests within five (5) business days and endeavour to fulfil them within 30 calendar days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay. We will not charge a fee for processing reasonable requests; however, manifestly unfounded or excessive requests may be subject to an administrative charge.

To protect the security of your account, all rights requests must be made by the registered account holder and will require identity verification before any action is taken. We cannot fulfil rights requests from third parties claiming to act on a player's behalf without satisfactory evidence of authorisation.

8 Contact & Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to bd999 app's handling of your personal data, please contact our dedicated privacy support team using the details below. Our support staff are available 24/7 and communicate in English to serve players across all regions of Bangladesh.

Privacy Support Email: [email protected]
Operating Hours: 24 hours a day, 7 days a week
Response Time: Acknowledgement within 5 business days; resolution within 30 calendar days
Language of Correspondence: English

bd999 app reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the effective date at the top of this page and, where the changes are significant, we will notify registered players via their recorded email address. We encourage you to review this Privacy Policy periodically to stay informed about how bd999 app protects your data.

This Privacy Policy was last reviewed and updated in January 2026. It applies to all players registered on bd999 app and to all visitors who access the platform at bd999-app.vip, regardless of their location within Bangladesh.